Empirical evaluation of eTOM Fullfillment implementation by China Telecom
Service
- Provider: China Telecom
- Location: Guangzhou, Panyu district, Clifford Estate, Watermark
- Service: ADSL
- Service Level Agreement (SLA): Maximum Service Activation time = 10800s
Definition of eTOM Fulfilment Process, Service Configuration and Activation module (Full eTOM Map by Amdocs).
- Allocate Specific Service Parameters to Services
- Track & Manage Service Provisioning
- Implement & Configure & Activate Service
- Test Service End-to-End
- Issue Service Orders
- Report Service Provisioning
- Close Service Order
- Recover Service
Evaluation Context
- Simplified and opportunistic
- Time frame 2010-2012
- Sample size N=4
- RV := T_SA in seconds (SA := Service Activation)
Results
- MAX(T_SA_SLA)=10800s
- P_T_SA less or equal to 10800s = 1 (P := Probability)
- P_T_SA less or equal to 600s = 1 (!)